Difficult Situations
9. Learn New Vocabulary
10. Read about. . . .
- Read the story.
- Answer the questions.
11. Grammar Focus
When we remind customers of the company's policies, or rules, modals can helps us sound polite and helpful instead of angry. Sometimes we need to tell customers not to do something. When we tell someone not to do something we are using the negative form.
12. Listening Practice
- Watch the video.
- Answer the questions.