CUSTOMER SERVICE CERTIFICATE
  • Home
    • Section 1 - Greet Your Customers
    • Section 2 - Going the Extra Mile
    • Section 3 - Difficult Customers
    • Final Test

Difficult Situations

9. Learn New Vocabulary

10. Read about. . . .
  • Read the story.
  • Answer the questions.

11. Grammar Focus
When we remind customers of the company's policies, or rules, modals can helps us sound polite and helpful instead of angry. Sometimes we need to tell customers not to do something. When we tell someone not to do something we are using the negative form.

12. Listening Practice
  • Watch the video.
  • Answer the questions.

    Section 3 - Dealing with Difficult Customers Test

Submit
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  • Home
    • Section 1 - Greet Your Customers
    • Section 2 - Going the Extra Mile
    • Section 3 - Difficult Customers
    • Final Test