Greet Your Customers

1. Learn New Vocabulary
2. Read about greeting customers, asking open ended questions, and making small talk.
  • Read the story.
  • Answer the questions.
3. Grammar Focus
OPEN ENDED VS. DEAD END QUESTIONS
Here's how we form questions in English:
When we start with a questions word like, "Who, What, When, Where, Why, or How" we form a question that can have many different answers. This is a good way to start a conversation with customers. Here are some examples:
  • How are you today?
  • Who are you shopping for?
When we start a question with a helping verb like, "Do, Have, Can, or Will" the only answer the customer can give is "yes" or "no". This is not a good way to start conversations with customers. Here are some examples:
  • Do you need help?
  • Are you okay?
Practice sorting open ended and dead end questions by clicking the button below. Then check your answers.
Now play the game, click "Sort open ended and dead end questions" below. When you're finished click,"Check your answer."
4. Listening Practice

    Section 1 - Greet Your Customers Test

Going the Extra Mile

5. Learn New Vocabulary
6. Read about . . .
  • Read the story.
  • Answer the questions.
7. Grammar Focus
MODALS MAKE US SOUND POLITE
Here are some common modals in English and how we use them:
8. Listening Practice

    Section 2 - Going the Extra Mile Test

Difficult Situations

9. Learn New Vocabulary
10. Read about. . . .
  • Read the story.
  • Answer the questions.
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11. Grammar Focus
When we remind customers of the company's policies, or rules, modals can helps us sound polite and helpful instead of angry. Sometimes we need to tell customers not to do something. When we tell someone not to do something we are using the negative form.
12. Listening Practice

    Section 3 - Dealing with Difficult Customers Test

Final Review and Test