CUSTOMER SERVICE CERTIFICATE
Home
Section 1 - Greet Your Customers
Section 2 - Going the Extra Mile
Section 3 - Difficult Customers
Final Test
Going the Extra Mile
5. Learn New Vocabulary
6. Read about . . .
Read the story.
Answer the questions.
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7. Grammar Focus
MODALS MAKE US SOUND POLITE
Here are some common modals in English and how we use them:
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8. Listening Practice
Watch the video.
Answer the questions.
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Section 2 - Going the Extra Mile Test
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What is your name?
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1. What is a "satisfied" customer ? Why is it important?
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2. Use a modal to make this a polite request. "Give me cash or credit."
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3. Use a modal to make this a polite request. "I put your stuff in a box for you."
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4. Give an example of "going the extra mile."
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Submit
Home
Section 1 - Greet Your Customers
Section 2 - Going the Extra Mile
Section 3 - Difficult Customers
Final Test